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Terms & Conditions

These are our terms and conditions of sale, which you accept by placing an order with us.


The Contract Chair Company
135 Glenthorne Road
W6 0LJ

Telephone: 0800 8494 135

Opening Times:

Monday to Thursday: 9:00 - 17:30
Friday: 9:00 - 16:45
Weekends: Closed

* Please book an appointment to ensure the right sales person is available

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Ts & Cs

Unless stated otherwise, prices exclude VAT, delivery and installation. Please ask for a quote for delivery and/or installation - prices depend on distance, volume and time on site. Quoted prices may change if the details of a delivery or installation change.

We require a 50% deposit to progress an order, and the remaining 50% before delivery. In exceptional circumstances and subject to normal credit approval, we offer 30 day credit on the balance of an order.

Alterations or cancellations more than two business days after an order is placed will have to be paid for in full, if costs are incurred by the Contract Chair Co.

Delivery lead-time is typically four to eight weeks from receipt of deposit, although suppliers' holidays and order specific administration (such as despatching fabric) can extend this. Expected lead-times will be indicated at the point of purchase and we will confirm these as soon as possible.

Extra charges resulting from changes to delivery and installation arrangements with less than 48 hours warning will have to be paid for in full if costs are incurred by The Contract Chair Co.

Customers are responsible for checking the goods at the time of delivery. Damaged or missing goods must be reported to us within two working days of this. The Contract Chair Co will not be held responsible after this time.

All products remain the property of The Contract Chair Co until paid for in full. If full payment is not made by the due date, we may take steps to recover the goods. This does not affect The Contract Chair Co's legal rights for collection of payment.

We offer a one-year guarantee against manufacturing faults on all products. This is extended to five years on many office products; this does not affect your statutory rights.

The Contract Chair Company
The Old Laboratories, 2 Michael Road
London, SW6 2AD
Registered No. 3331509 VAT No. 726683311

Privacy and Cookies

In response to the May 2011 law relating to website privacy and the use of cookies this page explains how and why The Contract Chair Company uses them and how a visitor to the The Contract Chair Company website can control their use.

Our website uses Google Analytics to gather non-personal information on our visitors in order to determine how many visits our website is receiving at any given time. This is done through the use of 'cookies' and code which is embedded on our web pages. If you wish to reject the cookies on our website, you will need to turn off cookies in your browser. You can find instructions on how to reject cookies in different browsers here. Please note that rejecting cookies may mean that some sites will not function correctly.

Google's explanation of the Analytics service is as follows:

Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Technical Cookie Information

If you would like to know exactly what cookies are being used by Google Analytics and how they operate, or if you would like to find out more about the EU Cookie Law, you can do so via the links below.

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The Contract Chair Company supports Cancer Research UK and The Living Furniture Project