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Frequently asked questions

What is contract furniture?

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Who are we at Contract Chair Co?

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Do you have a showroom?

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Do you sell to the general public?

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What sectors do you serve?

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I have a complaint, who do I contact?

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Do you rent furniture?

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How much lead time do you need for an order?

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Are your lead times accurate?

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How long does it take to ship within the mainland UK?

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How long does it take to ship within Europe?

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What is the sales email address?

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How do I get a furniture quote?

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Are the website prices trade prices?

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Do you have a minimum order quantity (MOQ)?

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What is your return policy?

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I have a specific vision. Do you do bespoke furniture?

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​Is the furniture guaranteed?

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Who can request PRO access?

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Why is my PRO account still under review?

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Do you have 3D models of your products?

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How do I request specific 3D/CAD files that aren’t listed in your library?

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Are your products sustainable?

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Do your products pass UK hospitality fire safety regulations?

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How can I order samples?

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Where do I find product dimensions?

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Can I upholster chairs in fabrics other than the ones shown on the website?

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Can your products be finished in other finishes than the ones shown on your website?

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How do I care for my furniture?

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What is a Martindale rub rating?

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Do outdoor fabrics need to be treated with a flame retardant?

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Why can't I use D10 or other sanitisers to clean my table tops?

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What size tops should I have in my restaurant?

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What is a Project?

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What are the key features of Projects?

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How do I create a new project?

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How do I add a group?

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How do I add a product?

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How do I remove a product?

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How can I organise the products?

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What is an alternative product?

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How do I add an alternative product?

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How can I suggest a product that’s not on your website?

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Can I change product specifications after adding a product to my project?

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Can I add references to products?

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What if I have multiple choices for a particular slot?

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Are the prices accurate and up to date?

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Are the prices fixed?

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Do I get a volume discount?

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How do I request a quote?

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